Help and FAQ

How do we cater to our clients arriving via private jet?

We understand the importance of a seamless and luxurious travel experience, and our team is dedicated to making your transition from jet to vehicle as smooth as possible. Our exclusive service ensures that your vehicle is delivered directly to your private jet's ramp upon arrival. We coordinate with the ground team at the FBO you are arriving to and wait for your plane to land and taxi into your assigned ramp. Once your plan is secured, we bring the vehicle right up to your plane.

What types of vehicles are available, and can I choose specific makes and models?

We offer a curated selection of high-end vehicles, including luxury high-capacity mid-size to full-size SUVs. You can browse our fleet from the vehicles page and select your preferred make and model during the reservation process. We take pride in providing a range of options to meet the diverse preferences of our discerning clientele.

Can an associate representing me book the vehicle on my behalf?

Yes, we offer affiliated booking accounts for those that would prefer making their booking through an associate. You may have an associated third-party or the FBO directly book a vehicle on your behalf. Please note, on arrival you will be asked to provide identification for verification purposes.

How are the vehicles insured?

We partner with commercial insurance providers to offer third-party liability insurance during the course of your vehicle rental with us. On pickup, you will be asked to read and confirm the details of our insurance and liability policy. For more information, please refer to our terms of use and limited liability policies.

HOURS OF OPERATION

We're open around the clock

Vehicle Pickup & Delivery

7 Days a week
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Customer Assistance

7 Days a week
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Back Office

Monday
8 AM to 6 PM
Tuesday
8 AM to 6 PM
Wednesday
8 AM to 6 PM
Thursday
8 AM to 6 PM
Friday
8 AM to 6 PM
Saturday
Closed
Sunday
Closed

Holiday schedule: we are operational on all holidays. Contact us for more information.