The Ramp to Ride service delivery ushers in an expectation and guarantee of service with a 5-star experience at all stages of your rental.
We don't take this lightly--every customer facing touchpoint from reserving your vehicle to available support 24/7 throughout your journey with our equipment, we promise to put you first with exceptional customer experience.
Ramp to Ride was born out of a need for consistency, discipline, and a focus on customer experience in an environment where competitors weren't hitting the mark. Today, we know we've made it here thanks to a foundational 5-star customer experience--and we take pride in the fact that it's our main competitive edge. We know our customers have choices, so we push ourselves everyday through innovation, service-delivery, partnerships, and safety to prove to you that we're the best fit for your unique needs.
The 360° Degree Service Guarantee badge is a promise from our leadership, partners, and every member of our staff to deliver the best in customer service and service delivery. With every Ramp to Ride rental, you can expect the following.
When you reserve any Ramp to Ride vehicle from our platform or through a partner, your reservation is guaranteed. We'll send you a confirmation email once you've made your reservation. You can expect the exact vehicle at the exact location and at the exact time you requested, always.
Recognizing the importance of cleanliness, especially in today's environment, we use rigorous protocols to ensure that every vehicle undergoes a meticulous cleaning regimen prior to your arrival. You'll receive a personal sign-off from the designated cleaning personnel that detailed your Ramp to Ride vehicle.
We take pride in ensuring that your vehicle is impeccably prepared and awaiting your arrival at least 30 minutes in advance. We seamlessly synchronize with your selected FBO and schedule, providing you with the comfort and convenience of stepping into your vehicle the moment you touch down.
No matter the time, we're always around for you before and during your trip. Our 24/7 guest support line is available to support you whether you need help with your reservation, account, payments, road-side assistance, and more. We're eager to help.
For any inquiries or concerns related to this policy, please reach out to us at help@ramptoride.com. For more information about how your data is collected, used, and stored, please see our privacy policy.
Effective Date: July 02, 2024
Ramp to Ride is a luxury vehicle rental service that offers white-gloved high-end rental vehicle delivery services to customers at privately managed airports.
Ramp to Ride Inc. is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this website, including but not limited to errors or omissions in the content.
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