Accessibility at Ramp to Ride

Our Commitment to Inclusion and Accessibility

Ramp to Ride, Inc., is committed to a plan to remove and prevent barriers for Persons with Disabilities and meet relevant requirements of Accessible Canada Act (ACA) and the Americans with Disabilities Act (ADA).

We are steadfastly committed to providing an inclusive and accessible experience for all individuals, irrespective of their abilities or disabilities. Our dedication to diversity extends to ensure that our services are designed to meet the diverse needs of everyone, recognizing that disabilities are not always visible.

Read more about how we bake accessibility into the core of our operations.

Our methods of accessible service

Digital and physical accessibility

We understand the importance of digital and physical accessibility and strive to adhere to the Web Content Accessibility Guidelines (WCAG) to create an online environment that is navigable and usable for individuals of all abilities. Our website is continually evaluated and optimized to ensure it complies with accessibility standards, facilitating seamless interaction for everyone.

Accessible customer service

Our customer service team is trained to accommodate diverse needs and is available to assist with any specific requirements you may have. We are committed to fostering an environment of inclusion, where every individual, regardless of their abilities, can access and enjoy the exceptional services provided by Ramp to Ride.

Our guiding principles

Ramp to Ride, Inc., carries out all operations with a commitment towards ensuring that service adheres to our guiding accessibility principles, policies, practices, and procedures.

Service with Dignity

Service is provided in a way that allows any interaction with a person with a disability to maintain self-respect and the respect of other people. Whether a disability is visible or invisible, our staff and associates are rigorously trained to be inclusive and respectful.

Independence

All Ramp to Ride service is provided in a way that allows a person with a disability to carry out activities independently without unnecessary help or interference from others. Whether it be reserving a vehicle rental or carrying out a over-the-phone transaction.

Integration

Service is provided in a way that allows the person with a disability to benefit from the same products and services, in the same place, and in the same or similar way as other clients, unless an alternate measure is necessary to enable a person with a disability to access products and services.

Equal Opportunity

Service is provided to a person with a disability in such a way that they have an opportunity to access Ramp to Ride products and services in a way that is equal to that given to other clients.

Get in touch

If you encounter any accessibility barriers or have specific accessibility needs, please contact us at help@ramptoride.com. Your feedback is invaluable as we work tirelessly to enhance our commitment to accessibility and ensure a welcoming experience for everyone.

Effective Date: Dec 13, 2023