At Ramp to Ride, we are committed to transparency in how we handle your personal information. This Privacy Policy outlines the types of data we collect, how it is used, shared, and stored, as well as your rights regarding your information. By using our services, you agree to the practices described in this policy.
1. Information Collection:
Ramp to Ride Inc., collects several points of data during user registration, booking processes, or inquiries and during the rental duration, including but not limited to personal name(s), email, address, contact details, payment information, and other requisite data essential for service provision.
Ramp to Ride, Inc., may use software to retrieve relevant information about the Customer or any Approved Drivers. Ramp to Ride may scan any Driver’s physical driver’s licence at the start of the Rental Period. Customer consents to Ramp to Ride's use of the Customer’s provided personal information to retrieve any information necessary to validate the authenticity of the provided licence, search conviction history, confirm identity, confirm age, or for any other reason as authorized under Applicable Law.
2. Use of Information:
Customer information and data is used to provide and improve our services, process reservations, communicate effectively, and ensure a smooth rental experience. This includes using contact details for booking confirmations, updates, and customer support, as well as payment information for processing transactions securely. Additionally, data may be used for operational purposes, such as verifying identity, managing account preferences, and conducting analytics to enhance our offerings. In some cases, information may also be shared with trusted third parties, such as payment processors or service partners, to facilitate these services.
3. Data Security:
Ramp to Ride, Inc., utilizes physical infrastructure for all managed and processed data. All data is hosted and managed within Amazon’s secure data centers and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:
ISO 27001
SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
PCI Level 1
FISMA Moderate
Sarbanes-Oxley (SOX)
4. Third-Party Disclosures:
Ramp to Ride, Inc. may disclose customer information and data to select third-party service providers to facilitate the provision of its services. Such third parties are typically subject to binding contractual confidentiality agreements that explicitly restrict the use of customer information to purposes directly related to the services they provide. While Ramp to Ride, Inc. endeavors to share data only with thoroughly vetted third-party vendors and service providers, it does not assume responsibility for the security or protection of customer information once disclosed to such third parties.
5. Cookies and Tracking Technologies:
In adherence to legal standards, Ramp to Ride, Inc., employs cookies and tracking technologies to augment user experiences, analyze website usage, and continually refine our services. Users retain autonomy over cookie preferences through browser settings.
6. User Controls:
Ramp to Ride, Inc., users maintain the ability to access, modify, or delete their personal information on request. To exercise these rights or address any queries, users may submit requests to Ramp to Ride's Security and Compliance office which is reachable through the following provided contact information:
Ramp to Ride, Inc.,
Attn: Security and Compliance Office
A212-1117 Cooke Blvd,
Burlington ON, L7T0C6,
Canada
security@ramptoride.com
7. Legal Compliance:
Ramp to Ride Inc., retains the right to disclose personal information in accordance with legal requirements or when acting in good faith to protect our rights, the safety of users, or others. Such disclosures may be necessitated in instances of fraud investigation, compliance with judicial proceedings, court orders, or any other legal processes.
8. Updates to Privacy Policy:
Ramp to Ride, Inc. reserves the right, at its sole discretion, to amend, modify, or update this Privacy Policy at any time, without prior notice, in order to reflect changes in applicable laws, regulations, or the company's practices regarding the collection, use, and disclosure of customer information. Any such updates will be effective immediately upon posting of the revised policy on the company's website or through other appropriate means of notification.
9. Contact Information:
For any legal inquiries, concerns or to exercise your rights pertaining to personal information, we extend an invitation to contact Ramp to Ride, Inc., using the provided contact information. By engaging with our services, you affirm that you have diligently read, comprehended, and willingly agreed to the terms articulated in this Privacy Policy.
Effective Date: Dec 27, 2024
Ramp to Ride is a luxury vehicle rental service that offers white-gloved high-end rental vehicle delivery services to customers at privately managed airports.
Ramp to Ride Inc. is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this website, including but not limited to errors or omissions in the content.
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